FCEB Training Course

Every now and then we need to give ourselve a little break from Work. What a perfect time to attend a customer care development.

The training goes from 9 - 4 pm at Sword Mainstreet. I would say thumbs up to the course as well to the speaker.

Thanks to my boss Mrs Delaney for making sure her staff are well equipped and enhance Customer Skills. To summarize the training through a poem.

Lord, I beg you, give me strength
With certain customers who talk at length
Give me patience and the common sense
To listen while the customer vents.

Let me feel what they go through
So I can see their point of view.
Guide my words that what I say
Reaches them in a courteous way.

Open my ears that I may be led
To hear the message left unsaid
Show me ways to build rapport
That lets them know we offer more.

Make me always show respect
And far exceed what they expect.
Remind me that service is but part of my role;
Customer care becomes the primary goal.

Help me to always live by this prayer
To prove to them I really care.
And at day's end, let me look back with pride
That I kept every customer satisfied.

Lord, help me remember that
When dealing with customers leaves me a wreck
They are the ones who fund my pay check.



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